Welcome to the Shipping and Returns page for ArganDirect. We are committed to providing you with high-quality wholesale Argan oil and a smooth, transparent experience—from your initial enquiry to final delivery. Below you’ll find details about our shipping methods and return policy.
Shipping Methods and Timelines
At ArganDirect, we process each order based on enquiry. Shipping timelines and methods are confirmed individually depending on your order volume, destination, and packaging needs.
Standard Shipping
Once confirmed, standard delivery typically takes 5–7 business days within your region. This option is suitable for regular restocking and cost-effective shipping.
Expedited Shipping
If you require faster delivery, we offer expedited shipping with an estimated delivery window of 2–3 business days after dispatch. Additional charges apply based on your location and package size.
International Shipping
We ship worldwide. Delivery times vary by destination but generally range between 7–14 business days. Please note that international customers are responsible for all applicable customs duties, import taxes, and local handling fees.
Order Tracking
After dispatch, we will email you a tracking number so you can monitor the status of your shipment and estimated delivery date.
Return Policy
We aim to ensure you are completely satisfied with your order from ArganDirect. If you’re not satisfied, please review the guidelines below.
Standard Returns
- Products can be returned within 30 days of delivery if they are unused, unopened, and in original condition.
- To initiate a return, contact us with your order reference and reason for return. We will provide return instructions.
- A 10% restocking fee may apply to cover handling and processing.
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.
- Once the returned product is received and inspected, we will issue a refund to your original payment method.
Exclusions
- Bulk orders are final and not eligible for return due to discounted pricing and special logistics.
- International returns are accepted, but customs duties and taxes are non-refundable. Customers are also responsible for return shipping costs.
- Customized or private label products are not eligible for return.
Contact Us
If you have any questions about shipping, delivery timelines, or our return process, please don’t hesitate to contact us.
Last updated on 13th May, 2025